In a world of communication-empowered customers, businesses are starting to figure out that treating customers well is … well, good business. They may also be treating customers well because they’re scared to death of the consequences of not doing so (see: Vincent Ferrari tries to cancel AOL). And that’s OK, too. But many businesses have […]
PR needed here: AIG
PR pro Shel Holtz has had it. He writes that the people running AIG are idiots. Dolts. Complete and irredeemable morons. And I agree. First, some background. In September, the Treasury promised insurance giant AIG some $85 billion in credit to keep the company afloat. In October, AIG got another $38 billion. By Monday, that may increase […]