I’ve posted a great deal about Twitter on this blog lately, but I do have a good reason: my students are doing a research study on how companies use Twitter to communicate with their customers. These links are to help them find their way through the front part of their paper assignment. So here’s another batch:
Niall Cook writes about good Twitter practice for corporations at The Customer Collective.
A very useful study on Twitter from H-P Labs, Social networks that matter: Twitter under the Microscope, with useful annotations from Jeremiah Owyang at Web Strategy by Jeremiah.
Ogilvy PR 360 slide deck on Twitter, from SlideShare.
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