Author: david.kamerer@gmail.com

  • Apple TV and the near future of streaming

    The Apple TV product has slowly matured from a “hobbyist” product to something that might be useful to a mass audience. It’s a small box, about the size of a hockey puck, that facilitates the streaming of digital content from the Internet to your audio and video devices. The most common use is to stream Netflix movies to your television. But since many devices can do that, so far the Apple TV hasn’t seemed so special. The recent addition of Hulu makes it more appealing, but other streaming devices, such as those made by Roku, already have that – and many other services.

    AirPlay is the game changer for the Apple TV. This technology permits you to “throw” audio or video from your Mac, iPhone or iPad, to your audio or video system. The logical use is to wirelessly connect to a television so you can share a slide deck with an audience. It’s also a terrific way to share digital photos with family and friends.

    But dig a little deeper, and reframe a bit. What AirPlay does is turn your iDevice into a super remote. This is how I’ve been using it, and it works brilliantly (with a few limitations). Playing a YouTube video is a good example. Many other devices support YouTube playback. But good luck locating the right clip! With the Apple TV, you get the benefit of the superior Mac or iPad user interface. It’s much easier.

    I’ve been using Apple TV to stream audio – such as XM Sirius, Pandora and TuneIn Radio – to my stereo system. I have transitioned to a post-CD audio lifestyle. Virtually everything I listen to is streamed, either from these services or from my iTunes library. Apple TV features an optical digital out (Toslink), so if you have a good digital-to-analog convertor and a high enough bit rate, it sounds excellent. While Apple TV lacks the polish of the Sonos audio system, it’s a perfectly acceptable substitute if you only need to send a signal to one room (if you’re doing a whole-house audio system, run out and buy Sonos – it’s wonderful).

    Video is a bit more dodgy. Some apps – including Amazon Instant and HBO Go – have crippled AirPlay. This is one instance in which the audience is caught in between warring factions, such as Apple and Amazon. Hopefully customer complaints can help these companies see the light and restore this functionality. But you don’t have to be a genius to imagine the ultimate Apple television technology that was alluded to in Walter Isaacson’s biography of Steve Jobs.

    Your iPad (or something similar) is the remote. The rows of icons on the screen are either live streams, recorded shows or programming services. You see something you want to watch, touch the icon, and it appears on your TV. You can group the icons according to your personal preferences. Delete the ones you never watch. Watch on the iPad or on the TV. Do a quad split and watch four at once. All of these activities should be possible.

    This approach is intuitively appealing, but upsets the barriers between multiple industries: cable TV, networks, local affiliates, telecommunication companies and ISPs. This is one area where it would be a mistake to assume technological determinism, or the “if you build it they will come” approach. This is why, so far, integrated providers such as Comcast/Xfinity have the lead position.

    ________

    What you need to use the Apple TV: Wi-fi or wired Internet access (more bandwidth is always good for streaming); HDMI connection to a high definition TV (cable is not included); AC power; optical digital out is available if you want to use it. Many services require free or paid accounts.

    Cost: about $100.

    You might also consider: Three different versions of Roku box (less elegant interface but more open architecture); Sonos (superior streaming experience, accommodates multiple rooms, but for audio only).

    More reviews:

    CNET

    MacWorld

    Gizmodo: AirPlay is Apple’s “sneak attack” on television

     

     

     

     

  • PRSA Chicago slide deck on disclosure of material connections

    Here is my slide deck from my presentation in Chicago on July 20. Thanks for attending!

     

  • Web analytics resources

    Here are resources that I’ve found valuable in developing a deeper understanding of web analytics and digital measurement:

    Books:

    Web Analytics 2.0 by Avinash Kaushik

    Web Analytics: an hour a day by Avinash Kaushik

    Advanced Web Metrics with Google Analytics by Brian Clifton

    Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships by Katie Delahaye Paine

    Online resources:

    Google’s Conversion University

    Lynda.com offers a course on Google Analytics (monthly fee)

    Occam’s Razor blog by Avinash Kaushik

    Web Analytics Demystified

    More blogs about analytics from Advertising Age Power 150

    Organizations:

    Digital Analytics Association

    Public Relations Society of America

     

  • Chicago concerts during AEJMC

    Coming to Chicago for AEJMC? You may want to purchase advance tickets for an important show. Here are some highlighted touring musical events in Chicago during the Association for Education in Journalism and Mass Communication (AEJMC):

    August 7-8. Coldplay, with Marina & the Diamonds and Emeli Sande. United Center. Ticket information. Location/transit info.

    August 8. Rufus Wainwright. Bank of America Theatre. Ticket information. Walking distance from convention hotel.

    August 10. Joe Cocker with Huey Lewis & the News. Ravinia Festival, Chicago’s outdoor “shed” venue. Ticket information. Location: Highland Park, IL. While Ravinia is about an hour away, it’s fun to go. Three special Metra trains go directly to Ravinia Park on weekdays. These trains are on the Union Pacific North Line and depart from Ogilvie Transportation Center, which is about a block north of Union Station. The Ravinia trains are $7 for the round trip and depart Ogilvie Center at 5:50 p.m., 6:00 p.m. and 6:44 p.m. Get off at Ravinia Park. Note: people often pack picnic dinners to take to Ravinia, but you can also purchase food and drink at the park.

    August 10. Taj Mahal Trio. Old Town School of Folk Music. Ticket information. Location: Lincoln Square neighborhood. Directions: take Red line CTA train north to Belmont, transfer to Brown Line train to Western. Walk three blocks south on Lincoln.

    August 11-12. Train with Mat Kearney. Ravinia Festival. Location: Highland Park, IL. Ticket informationThe Ravinia train leaves Ogilvie Center at 5:35 p.m.

    August 12. George Thorogood & The Destroyers with Tom Hambridge. House of Blues, 329 N. Dearborn. This venue is walking distance to the convention. Ticket information.

    check current concerts at pollstar.com

    Look for information on music clubs, restaurants and theatre events in future posts.

  • Digital tools for travel

    “In this country, you gotta get the power first. Then when you get the power, you get the wi-fi. Then when you get the wi-fi, then you get the work done.” (if Scarface was made today)

    Everyone has a special routine for travel. Here’s mine, with a focus on getting the most from your digital devices:

    screen shot from Flight Track ProThere’s no reason to travel without full information; this is probably the most essential tip I can offer. I really like FlightTrack Pro (about $10) for this job. Input your flight information, and FlightTrack keeps track of it. This includes gate changes, late departures and layovers. If your flight is cancelled, all the phone numbers  you need are right there. You can text or email your flight data to waiting parties, too.

    When you travel you really rely upon and use your phone, so I always carry charging cables and a spare battery. Mine is a Duracell USB Instant Charger, (about $20). It’s small, yet offers up to 180 extra minutes of talk time on your iPhone.

    At the airport, your huddled masses yearning to power their digital devices are easily identified. Rather than re-enacting a scene from Road Warrior, make peace with this tribe with the Monster Power to Go mini power strip. It’s compact and relatively flat so you can stuff it into your computer bag. Mine has three AC outlets plus USB power for an iDevice. Also recommended for the live-tweeting nerd rodeo at social media events. When you get to your hotel room, the strip will help you keep all your equipment together and charged.

    In the air, it’s nice to create some psychological distance from the many other passengers. Ditch those cheap earbuds that came with your iPod. You’ve got two kinds of solutions for air travel: isolation earbuds or noise-cancelling headphones. I’ve gone the isolation route. My Etymotic ER6i phones use a triple-flange to seal out the crying babies and chatty seatmates (alternate tip: tell your seatmate you’re an undertaker). Some people don’t like the feeling an object deep in your ear canal, but it doesn’t bother me. The Etymotics also sound terrific, and because the noise is sealed out, you don’t have to crank your volume so high, so you also conserve your batteries. If you hate the idea of something in your ears, try noise-cancelling headphones instead. These use an active circuit to “listen” to the noise, then manipulate the phase of the audio signal to try to eliminate it. The most popular model seems to be the Bose Quiet Comfort, but they’re expensive. If you’re in the market, the experts at headphone.com round up the best (at all price points) of in-ear and noise-cancelling phones for you.

    Before you depart, download content for the trip. You can’t really use streaming services like Netflix or Hulu while in the air. I like podcasts from National Public Radio, such as Fresh Air. If you use an iPad, the digital magazines from Conde Nast (Wired, New Yorker, Vanity Fair, GQ) as well as Amazon Kindle books are all readable with no Internet connection. If you’re a voracious web reader, clip your articles in advance with Instapaper for offline reading later.

    Sometimes the trips are fast and smooth; sometimes you’ll spend eight hours at O’Hare and then they’ll send you back home. The basic plan for me is to prepare, pack the essentials, but also to travel light.

    What’s in your essential travel kit? Leave your picks in the comments.

  • Three trends for today

    Name your own price

    Radiohead did it with their album In Rainbows; Louis CK did it with his Live at the Beacon performance video, and now Panera is experimenting with the model in its CSR initiative, Panera Cares. If you let your customers name their own price, will they pay? What principles govern this model? Three experts kick it around in this Chicago Tribune article.

    A new entrant in the daily deal space

    Daily Deal sites like Groupon have focused on building reach. SaveLocal, a new service from outbound email service provider Constant Contact has created an affinity program to reward existing customers, increase the purchase cycle, and empower small merchants to compete. Interview with Constant Contact CEO Gail F. Goodman in the New York Times. (paywall)

    Sidebar: Two merchants consider their experience with Groupon, Living Social and SaveLocal.

    Mobile payments heat up

    This credit card terminal at Macy's is also equipped with Google Wallet, an NFC-based form of mobile payment.

    This week PayPal announced its entry into the mobile payments area, with a triangular smartphone attachment very similar to the Square Payment Service. This is one of several mobile payment models, the smartphone as cash register. (see infographic below for the other four flavors). What’s at stake? More than 2.7 percent of all transactions in a rapidly growing market. Today we have a plurality of ways to pay with a mobile device, but I expect there will be a shakeout as the big boys (Visa and MasterCard) get things sorted out. Meanwhile, Starbucks continues to go its own way with a smartphone-linked app that uses bar codes to link your Starbucks card to your mobile device.

    Sidebar: Jonathan Stark used Twitter and his Starbucks card to share coffee with complete strangers. It was a sort of “leave a penny, take a penny” for the wired set. The experiment hummed along for awhile until Starbucks shut it down last summer.

    Mobile Payments infographic

  • Google Analytics Individual Qualification (IQ) Test preparation

    If you run a website and don’t use analytics to monitor its performance, you’re a fool. Analytics provide rich, granular data about every aspect of your site and how it performs. Without this information, you can’t meaningfully improve your site – or justify the resources needed to run the site to your boss or board of directors.

    Because of the depth of information available from analytics, it’s essential that you go beyond the standard default reports. You may also need to modify your code to track downloads or ecommerce. You may also want to segment your reports (only visitors from Illinois or exclude employee use of the website, etc.). You need to be able to peel back the layers of this powerful tool.

    One way to make sure you’re learning the depth and breadth of the tool is to seek certification, the Google Analytics IQ exam. Pass it and you’ve got a credential that distinguishes you from the other so-called digital “experts.”

    Here are some resources to help you better understand Google Analytics, whether your goal is to pass the competition or simply to pass the test. I recommend you work through this material in conjunction with using Google Analytics (at the “administrator” level) for a client.

    Test strategy

    Evan Fazio’s recommendations. Evan is a student of mine who took the test. He offers strategies for making the most of the time allotted (90 minutes).

    How to pass the Google Analytics IQ test, guide from Slingshot SEO in Indianapolis. Other great Google Analytics and SEO resources available on this page, too. Includes some useful regex statements you can copy and repurpose.

    The Rise guide to passing the Google Analytics exam, from Rise Interactive in Chicago. Excellent multi-part guide, free downloads.

    SEOmoz article on how to pass the GAIQ test.

    Jens Sorensen’s advice on how to pass the GAIQ test

    Jens Sorensen’s online notes (use CTR-F to find relevant text strings on this long page)

    Books

    Advanced Web Metrics with Google Analytics, by Brian Clifton (third edition forthcoming.) Previous editions have come with a $25 voucher for taking the Google Analytics IQ test (full cost to take the test is $50). Clifton is a former Google employee.

    Web Analytics: an hour a day, by Avinash Kaushik. Avinash works for Google

    Web Analytics 2.0: the art of online accountability and science of customer centricity. This is Avinash’s newer book.

    Web resources

    Occam’s Razor, Avinash Kaushik’s excellent analytics blog.

    Google Analytics home page. Especially useful: Support and Education tabs.

    Filter IPs with this Regex calculator from Google.

    Videos

    Conversion University. This is Google’s set of videos, which are essential to study. Just a couple of notes: they mostly reflect the old version of analytics, and some of the audio is missing. If there is no sound, click on the notes tab to see the text.

    Lynda.com offers a complete set of videos on Google Analytics. Access to the entire Lynda site, which features many great instructional videos of interest to designers, videographers and digital marketers, begins at $25/month.

  • Loyola Ad Club Digital Roundtable

    It’s my pleasure to join a group of top ad professionals for a roundtable on trends in digital advertising:

    hashtag #LoyolaDigital
    5 p.m.
    Thursday, March 1
    Corboy Hall Room 105
    25 E Pearson, Chicago, IL 60611
    (southwest corner of Pearson & Wabash)

     

    Featuring:

    • Kristin Scheve, Media Supervisor, Digitas
    • Jonathan Sackett, EVP, Chief Digital Officer/Managing Director, DDB
    • John Doyle, VP Strategy Director, Interactive CK
    • Brian Mandelbaum, President and CEO, Clearstream Video
    • Michael Gallo, CEO & President, Chicago Interactive Group

     

    Please come out to meet Loyola advertising students and learn from this panel of industry leaders. The event will be catered, courtesy of the Loyola University Chicago School of Communication.

    25 E Pearson St, Chicago, IL 60611 – Google Maps

  • The targeted web vs. the universal web

    ghostery plug-in showing third-party cookie trackingIn 1997, the web was easy. Everyone’s Amazon home page was the same. Everyone’s Google results were the same. It was the golden age of the universal web. Back then, we were just amazed to have the web.

    But my, how the web has grown. Today, it adapts to us. Google search emphasizes local results, and gives priority placement to sources from your own social graph. Amazon knows what you recently bought and suggests similar purchases.

    As the web becomes more personal, people are starting to raise concerns about privacy. Google, for example, wants to aggregate all of your behavior on Google properties, essentially giving you one Google superpersona, uniting streams of activity from search, YouTube, Picnik and other sites.

    And many are concerned about third-party cookies, which allow advertisers to follow you around the web. Remember those shoes you viewed at Zappos.com? They’re showing up in a banner ad while you’re reading gossip on Gawker.com. That’s how the third party cookie works. An ad network uses relationships with many websites to place – and then check – cookies on your computer, so it can remind you about those shoes.

    There’s an invisible line between the universal web and the targeted web. Let’s call it the “creeped out” line. That’s when the web knows just a little bit too much about us and our interests for our comfort. The problem is, we all have a different threshold for when that line is crossed. And there’s no way to pull the slider back just a little. As a result, consumers feel powerless, and now there’s talk to regulate online privacy in Europe. In the U.S. And on mobile devices, where there’s an apparent free-for-all going on with our personal data.

    We can make a couple of conclusions about privacy. First, to the registration websites the spoils go. When consumers voluntarily give you detailed personal information, you’re in the catbird’s seat. Amazon, for example, has granular information about your online behavior and purchasing habits. They know what you do on their site and what you buy. They even have your credit card number. So does iTunes. This is far more useful than just a third-party cookie, because it is linked to an actual identity. Google, too, is poised to be a big winner, via its increasingly pervasive services, such as GMail and Google Wallet, that keep you logged in.

    Second, to me this is push advertising’s last stand. Push advertising is the “classic” ad model, where advertisers chase you, interrupt your primary activity and try to win your attention. But the story of the web is also about empowering the audience to seek relevant messages and to avoid the noise. I advocate an inbound approach in my classes, emphasizing the creation of relevant, useful content and being findable, especially by search engines. I subscribe to the notion, advocated by Edelman, that every company is a media company. Of course, most marketers will use a mix of inbound and outbound approaches. For example, I like outbound email campaigns, which can be effective since they reach a specific audience that has opted in to receive your messages.

    If the regulators step in, it will greatly weaken the advertiser-supported web – although that may not be an altogether bad thing.

    If you’re concerned about targeting, what can you do?

    If you spend a lot of time online, you should educate yourself about tracking technologies. The Wall St. Journal ran an excellent series about a year ago called What They Know. More recently, University of Pennsylvania professor Joseph Turow has published The Daily You: how the new advertising industry is defining your identity and your worth.

    If you’d like to be less visible to tracking, log out of pervasive services like Amazon, Google and Apple. Periodically delete your cookies in your browsers. You may want to use one browser for shopping and another for work. I primarily use Google Chrome for daily web surfing, but occasionally use Firefox, which is configured to wipe my history and cookies at the end of each session. Many browsers have a “stealth” or “incognito” mode which masks your identity. When you do all this, be prepared: many of the things you do online will will take longer, will require more steps: you will have forsaken the power of the targeted web.

    In my quest to better understand the ad networks, I’ve installed a plug-in called Ghostery in my browser. It reports which companies are tracking me when I visit a site. (to better understand these networks, check out this excellent infographic at wsj.com).

    And, of course, you can take it off line. Pay cash. That’ll make your trail turn cold.

  • You better watch out … Amazon is coming to town

    Amazon’s new PriceCheck app has retailers in a lather. Mind you, local retailers already hate Amazon, and for good reason. In a scenario you’ve likely heard, a customer walks in to a bookstore, enjoys excellent customer service, is guided to just the right book by the trained sales associate, and … well, you know the rest. (customer looks it up on Amazon, orders it on the spot. Or, even worse, orders the Kindle version over the free wi-fi). Meanwhile, the merchant is stuck holding Santa’s bag (pays rent, heat, light, payroll, local taxes, can’t scale long tail items due to local customer base …).

    You can already scan items using Amazon’s excellent iOS app, but the PriceCheck app does one better. After you do your scan, you can act as part of Amazon’s drone army and send them the local price. Crowdsourced intel! To roll out the new app, on Dec. 10 Amazon offered consumers up to 5 percent back on purchases made through PriceCheck, igniting a firestorm of protest from local merchants.

    So, is it inevitable that Amazon and other large online-only businesses take over the plurality of retail sales?  The trend is here and will get stronger as we buy more with our mobile handsets. You can’t unring that bell.

    But merchants can offer superior customer service or offer amenities that are unavailable online. In short, local retailers need to create and communicate value, not price, as their chief competitive advantage.

    My local bookstore, Watermark Books, gets this message. There’s a nice cafe that draws people in. You can buy the New York Times. There are frequent events featuring popular authors. Every time I walk in, I find something new that I want to read. And they greet me by name. You may pay more (they do have sales), but they’ll gift wrap your purchase while you wait. The store brings value to my book shopping experience.

    There is a something that government can do, however. Amazon has affiliates from every state, has a physical presence in 17 states, but only pays state sales tax in a handful of states. Retailers that sell nationally should pay sales tax. The current solution is a self-reported (and unenforceable) “use” tax. That’s right: you’re supposed to keep all your online receipts, add them up and tax yourself when you pay your income tax. Amazon and other online retailers have fought state efforts to collect state taxes and have mostly prevailed. Currently, the Marketplace Fairness Act, which would level the sales tax playing field, is working its way through the U.S. Senate. Sensing the inevitability of a uniform online tax, Amazon has offered to collect tax for affiliate merchants, beginning in 2012, for 2.9 percent of the value of the tax collected, in essence going from tax avoider to tax collector in one fell swoop.

    Our government is broke, and avoiding paying tax seems to be the national sport. But in this case, we should all pay. Because it’s fair. And because not paying is killing our local merchants.

    I like Amazon and am a customer. But I also support local merchants. Because I want to live in a town where there’s a local bookstore.

     

    Read more about the Amazon PriceCheck app: